Hotel AMY

24-hour kiosk check-in guide

Yanolja (Y-Flux) kiosk — find booking → verify ID → get key card

Hotel AMY uses a Yanolja self check-in kiosk in the 1F lobby. Follow the steps below. On-screen labels may vary by software version—please follow the kiosk prompts on site.

Same model demo video

News Tomato — Yanolja Cloud Y Kiosk demo: name lookup → room confirm → ID scan → key & receipt.

https://youtu.be/RtG7FPZ_KE4

Prepare before check-in

  • 1Booking QR code or reservation number from your confirmation message/app
  • 2Guest name exactly as entered at booking
  • 3ID: physical Korean resident ID / driver’s license, mobile (electronic) ID, or passport for foreign guests
  • 4Check-in 15:00–16:00

Where to look on the machine

Where to look on the machine
  • •ID camera (bottom-right of the screen) — hold your ID/passport or mobile ID QR there so it appears on screen (OCR). Do not insert the card into a slot.
  • •QR · ID CARD (below screen) — mainly for booking QR codes
  • •ROOM KEY — key card comes out here
  • •RECEIPT — receipt comes out here

Check-in steps

  1. 1. Tap Check-in on the home screen

    Example home screen

    1. Tap Check-in on the home screen

    On the lobby kiosk, select Check-in. Choose your language first if prompted.

    • -Use Check-out when leaving.
    • -If the screen is dark, tap once to wake it.
  2. 2. Find your reservation

    Example booking lookup screen

    On site: scan booking QR

    On site: scan booking QR

    2. Find your reservation

    Scan your booking QR code, or enter reservation number / name (and phone if asked).

    • -Increase phone brightness if QR fails.
    • -Use the number shown in your confirmation message.
  3. 3. Confirm stay details

    Example stay confirmation screen

    3. Confirm stay details

    Check dates, room type, guests, and payment status, then confirm.

    • -If anything looks wrong, stop and call the hotel.
  4. 4. Hold your ID up to the camera

    Hold your ID to the bottom-right camera — do not insert it into a slot

    Reference — Hotel AMY uses bottom-right camera OCR (some stock photos may show other scan styles)

    Reference — Hotel AMY uses bottom-right camera OCR (some stock photos may show other scan styles)

    4. Hold your ID up to the camera

    After confirming the room, verify your ID. The ID camera is at the bottom-right of the kiosk screen. Hold your ID or passport to that camera until the text and photo appear clearly and recognition finishes. This is not a slot-insert method.

    • -Accepted: resident ID, driver’s license, passport (foreign guests), mobile (electronic) ID
    • -Camera location: bottom-right of the screen
    • -Hold the card steady and face-on; avoid glare
    • -For passports, show the photo page and the bottom MRZ line
    • -Mobile ID: open the QR in PASS / Mobile ID apps and hold it to the same bottom-right camera
  5. 5. Collect your key card

    5. Collect your key card

    When verification finishes, take the key card and go to the room number shown on screen.

    • -If no card comes out, look for reissue options or call the hotel.

Hold your ID up to the camera

Hold your ID up to the camera
  • •Method: hold your ID/passport in front of the screen camera so the details appear on screen — do not insert it into a slot
  • •Korean guests: resident ID, driver’s license, or mobile driver’s license
  • •Foreign guests: passport
  • •ID name should match the booking name
  • •Minors-only stays may be blocked at the kiosk

FAQ

Q.QR code won’t scan.▼
A.Max brightness, clean the screen, retry. Or switch to reservation number entry.
Q.Reservation not found.▼
A.Check date and name spelling. Before 15:00–16:00 check-in may be closed. Use the exact confirmation number.
Q.ID not recognized.▼
A.Adjust distance/angle, hold face-on, avoid glare. For passports show the photo page and MRZ. Please use the contact form if it keeps failing.
Q.Where do I insert my ID?▼
A.You don’t insert it. Hold the ID or passport in front of the screen camera until recognition finishes.
Q.Arrived before check-in time?▼
A.Standard check-in is 15:00–16:00. Call about luggage or early access.
Q.No key card / door won’t open.▼
A.Try reissue on the kiosk, flip the card, then call the hotel.
Q.Name on booking and ID differ.▼
A.They should match. For spelling variants, search with the exact booking name. Otherwise call us.
Q.How do I check out?▼
A.Select Check-out on the kiosk. Checkout is 11:00 AM. Follow on-screen key return instructions.
Q.I only have a passport.▼
A.Try passport scan. If recognition fails, please use the contact form.

Need help at night? (22:00–10:00)

If check-in fails or ID recognition keeps failing overnight, you can get help right away:

Need help at night? (22:00–10:00)
Control center

Left: lobby kiosk (on-screen Call + intercom). Right: CAPS Smart Stay control center notice (1544-0580, 22:00–10:00).

  • ① On-screen “Call” button

    Tap Call at the bottom of the kiosk screen to connect to the control center live.

  • ② Intercom beside the kiosk

    Press the button on the black intercom unit (call button, camera, speaker) next to the kiosk.

  • ③ Phone

    Call CAPS Smart Stay control center. Don’t worry — just reach out.

Control center: 1544-0580

Hours: 22:00–10:00

※ For non-urgent room issues (towels, amenities, repairs), use Digital Concierge → Report a room issue. The control center handles urgent check-in/security problems.

Need help?

For daytime or general questions, call 032-724-9879 or use the contact form. For urgent overnight check-in issues (22:00–10:00), use the control center / intercom above.

※ Hotel AMY’s kiosk verifies ID by holding it up to the camera (OCR). Some demo images may show other scan styles—follow the on-screen prompts.

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